Return Policy | Returns, Refunds & Exchange Information

# Return Policy

Our **Return Policy** explains the requirements and process for requesting a return, refund, or exchange. We want you to have a clear understanding of the applicable conditions before making a purchase.

## Return Eligibility

Products may be eligible for return when they meet the requirements of our return policy. Items should generally be unused, undamaged, and returned in their original condition and packaging where applicable.

Certain products may have specific return requirements or may not be eligible for return due to their nature. Please review the product information and contact customer support if you are unsure about eligibility.

## Return Timeframe

Return requests should be submitted within the applicable return period stated by our store. Requests submitted after the eligible timeframe may not qualify for a return or refund.

## How to Request a Return

To start a return, contact our customer support team with your order number, the product you wish to return, and the reason for your request. Our team will provide the next steps and any applicable return instructions.

Please do not send products back without receiving return instructions when authorization is required.

## Product Condition

Returned products should be in their original condition unless the return is related to a defective, damaged, or incorrect item. Products that show signs of use, damage, alteration, or missing components may be subject to review before a refund or exchange is approved.

## Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, contact customer support as soon as possible. Please provide your order details and clear photos of the product and packaging when requested so the issue can be reviewed.

## Refunds

Once an eligible return is received and reviewed, the applicable refund will be processed according to our return terms. Refund processing times may vary depending on the payment method and financial institution.

The original shipping cost may not be refundable unless required by applicable law or the return is related to an error or issue caused by the store.

## Exchanges

If exchanges are available for your purchase, availability may depend on product stock and the specific circumstances of the return. Contact customer support for assistance with an exchange request.

## Return Shipping

Return shipping responsibilities may vary depending on the reason for the return and the applicable terms. Customers may be responsible for return shipping costs for certain returns that are not related to damaged, defective, or incorrect products.

## Non-Returnable Items

Certain products may be excluded from returns because of hygiene, customization, final-sale status, product condition, or other applicable restrictions. Any specific exclusions will be communicated where relevant.

## Changes to This Return Policy

We may update this **Return Policy** from time to time to reflect changes to our products, services, procedures, or legal requirements. The latest version will be available on this page.

## Contact Us

If you have questions about a return, refund, or exchange, please contact our customer support team with your order number and relevant details. We're happy to help guide you through the applicable process.

Please review this **Return Policy** before placing an order so you understand the general requirements for returns and refunds.